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| Communication Skills Seminar |
 Seminar Agenda
Assertive Communication: Your Key to Establishing Credibility and Projecting Confidence
• Master the “how-to’s” of assertive communication for a confident, credible, professional image
• Assertive communication in action: Practicing assertive responses for various workplace situations
• How to recognize and eliminate self- sabotaging speech habits that damage your credibility
• What is your body language communicating? Using posture, gestures and eye contact to your professional advantage
• Major communication mistakes that damage women’s careers — and how to avoid them
How to Sharpen Your Listening Skills — and Double Your Communication Effectiveness!
• The basics of “active listening” — and how these techniques will skyrocket your effectiveness overnight
• How to read nonverbal communication cues to hear what people are really saying
• The secret of using “attentive silence” to gain information you need from others
• Are they listening to you? How to make sure that your listeners correctly understood what you just said
• Don’t have all day to listen to someone go on and on? You can help your speaker get to the point
Master the Art of Communicating With Tact and Finesse
• What to say when: Scripts for communicating diplomatically in a variety of touchy situations
• Guidelines for delivering criticism that results in a positive behavior change instead of anger or hurt feelings
• When the shoe is on the other foot: How to respond professionally to criticism without becoming defensive
• Tips for getting your foot out of your mouth when you’ve said something less than tactful
• “How-to’s” for saying “No” in a calm, confident manner — without feeling guilty
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